Roomful Express Help Center



Most Popular Help Topics



How do I order?
Contacting Roomful Express
Refunds and Returns
Customer Support
Furniture Care & Cleaning Codes


How Do I Order?



We do not currently offer online purchasing. To purchase furniture, please follow the steps below.

  • Browse or search our catalog. Click the item that you are interested in.
  • Click the 'Print Profile' button. This will print out all the required information.
  • Take the printed profile to a Roomful Express location and a sales associate will be happy to help you.

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Refunds and Returns

Any return of merchandise for a refund is subject to inspection by Roomful Express to ensure merchandise is returned in its original condition. Original condition includes, but is not limited to: no signs of wear and tear, scratches, nicks, stains, pet hair, smoke damage or missing parts. All returned merchandise must be accompanied by your sales receipt. Merchandise in your home longer than 30 days cannot be returned.

All refund checks are issued within 10 business days by our Corporate Office only. NO CASH REFUNDS. Refunds on bank cards are credited to the bank card used as payment.

30 Day Money Back Satisfaction Guarantee

OUR GOAL IS YOUR COMPLETE SATISFACTION. Roomful provides a 30 day satisfaction guarantee from the date of delivery or pickup on all furniture maintained in its original condition. Upon expiration of 30 day period, merchandise is not eligible for return.

Exceptions: Not valid on mattress, box springs or clearance merchandise which is sold "as-is".

Here's how it works:

  • Call our Customer Support Department within 30 days to report your furniture concerns.
  • Roomful Express will send a professionally trained furniture technician to your home to remedy quality questions that you may have.
  • If you are not satisfied with the results, we will make every reasonable attempt to resolve the problem.
  • If it remains unresolved, we will take back your furniture as long as it is in original condition and refund your money. (Delivery fees excluded from refund)
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Customer Support

Please feel free to contact us with any problems, concerns or compliments you may have.

Our dedicated professional Call Center Staff is available to assist you Monday thru Saturday 8:00 am-7:00 pm EST at 1-888-696-7378. You can also submit a ticket to Customer Support. Someone will contact you within 24 hours.

Customer Support
Monday thru Saturday 8:00 am-7:00 pm EST
1-888-696-7378
Customer Support

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Furniture Care

Accidents do happen. These tips will help you safely spot clean fabrics.

  • Always blot from the outside to the center of a spot. Doing so will control the spread of a spill.
  • Test your fabric in a hidden area to make sure the color doesn’t come off with the stain, or that a ring is not caused by the cleaning agent.
  • If the spot is liquid, use an absorbent white cloth or white paper towel to gently blot up the excess.
  • If the spot is solid material, remove the excess by lifting it off with a dull table knife or spoon.
  • Never rub, scrub, or brush a spill.
  • Never use strong chemicals such as bleach, solvents, or acids unless they are recommended by a specialist.
  • Never use sudsy detergents, as they leave a soapy residue that attracts dirt.
  • Don’t use tap water. Use distilled water or plain seltzer water. Minerals in common tap water can cause rings, even on treated fabrics.
  • Avoid commercially available furniture cleansers. Most foster rapid resoilng.

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Cleaning Codes

Code “S” Cleaning Instructions
Professional cleaning is recommended. Cleaning personnel should be told to clean this fabric with pure solvents only and should be cautioned that using water-based or detergent-based cleaners may cause water stains or excessive shrinking. Water stains may become permanent and impervious to solvent cleaning agents. To prevent surface soil, vacuum or brush regularly to remove dust and grime.

Code “W” Cleaning Instructions
Professional cleaning is recommended. Clean this fabric with water-based agents or foams to remove overall soil and caution cleaning personnel that many cleaning agents are harmful to the color and life of fabric. To prevent surface soil, vacuum or brush regularly to remove dust and grime.

Code “SW” Cleaning Instructions
Professional cleaning is recommended. Clean this fabric with water-based agents, foam, or pure solvents. To prevent surface soil, vacuum or brush regularly to remove dust and grime.

Code “X” Cleaning Instructions
This fabric only requires light brushing or vacuuming to prevent accumulation of dust and grime.

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